糖心原创

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Frequently asked questions

If you are a current or prospective student and you have a question to ask, we may be able to answer it below. Check out our frequently asked questions for advice and guidance. 

These questions are updated on a regular basis as we receive queries and as we move through the academic year.

If you do not find your question or need further help, you can reach out to us on our contact page, or contact us using the live chat button in the lower right corner.

Contact Us

Aerial view of undergraduate student studying in the Monica Partridge Building, University Park
 

 

Current Students
How do I pay my fees?

Payments for Broadgate Park (including Albion House and Cloister House), Dagfa, Eviton House, University Park and Jubilee Campus

There are various tasks you need to complete before you join us on campus. These will make sure you are ready to start and can access all the systems you need during your first weeks.

How much to pay?

Your accommodation fee will have been detailed in your accommodation offer. The amount due each term will also show on the Accommodation Portal where you are allocated to Dagfa, Eviton House, University Park, Jubilee Campus.

2026/27

  Due Date  Amount Due
糖心原创 Halls 11 September 2026  £250 Reservation
UPP Broadgate Park 11 September 2026 £250  Damage Deposit

£250  Reservation Fee

 1st Instalment See * below As per contract less Reservation Fee
 2nd Instalment 13 January 2027 As per contract
 3rd Instalment 28 April 2027 As per contract

 

* Students who are reliant on a Student Finance England maintenance loan to pay their accommodation fees can make a minimum payment of £250.00 by 11 September 2026 to secure their room.  This will then be deducted from your first period instalment, with the remainder due on or before 2 October 2026.  

If you need help with your finances, there is lots of support and advice available from the University.

Read more here

 
I have decided not to continue with my studies and leave the University. Can I get a refund on my accommodation? 

Where a student has suspended [TC2]  or withdrawn from the University their liability for accommodation fees may be reduced in consideration of their ceasing to be a full-time registered student.

Liability for accommodation fees will be assessed based on your registration status with the University, the date you plan to leave, the date of your leaver’s request submission, and any exceptional medical considerations/circumstances (supporting documentation will be required).

More detail on this is available on the accommodation web pages.

 
Can I request a room exchange? 

If you are in halls and want to move to another room it is possible, find our guidance on how to start this process below. 

  • To log your request with Accommodation Services please complete the online transfer request form.  
  • For room transfer requests from or to third party sites you will need a replacement for your licence as you will have a legally binding contract with your current accommodation provider and we will therefore need to match you with another student who wishes to move to your provider. 
  • Please note that we are unable to guarantee that we can resolve your transfer request as this will be dependant upon a number of factors.
  • Timeframes for assisting may vary considerably however if we have been unable to assist earlier you can expect an update on your request every four weeks. 


 
Where can I find information on living in halls? 

You can find answers to a variety of questions on what it is like living in halls in our Guide to Living in Halls. From parcels and laundry to parking and bike storage you can find it all.

Your Arrival Guide

 
Where can I find my hall address?

You can find your halls address on our Halls of Residence webpages. 

Halls of Residence

 
Can I stay on campus next year? 

Yes. If you enjoyed your time in halls or are interested in staying in halls during your second year and beyond you can apply for accommodation on campus as a returner. 

Applications normally open in December, and can be completed through the accommodation portal.

Check out the Stay in Halls Webpages for more information

 

Where can I find information about my Active Living package?

If you’re living in University-owned halls on University Park, Dagfa House or Eviton House then your Active Living package is included in your accommodation. It offers all the same benefits as our UoN sport and fitness membership, plus an exclusive schedule of sessions and events for you and your hall friends.

If you are living in other accommodation, then our great value sport and fitness membership for students is a fantastic option. It covers all three of our campus locations, including access to our fitness suites, pool, climbing wall and over 150 weekly classes.

 

 
What do I need to know about renting in the private sector?
The Students Union Advice Centre offer lots of guidance on renting in the private sector.  Be sure to  and make sure you view their information on the .
 
 
Residential Experience

Who should I speak too if I am worried about anything whilst living in Halls?

Please speak to your Residential Experience Team who can help on a wide range of issues around your wellbeing living with us. You can contact them on 0115 748 7600 Option 2 from 9am till 3am Monday to Friday and 5pm – 3am Saturday and Sunday or drop them an email: resx@nottingham.ac.uk

 

What kind of things would I contact the Residential Experience Team for?

Any kind of advice on a situation you may need help with! This could be friendship issues, mental health concerns, communal living challenges, advice on how to contact academic teams or just someone to have a friendly chat with! The Residential Experience Team can signpost into University professional services which includes the Counselling Team. 

 

What type of events does ResX organise in the halls? 

The majority of our events are alcohol free.

Some of our celebration events such as our winter celebrations/formals or end of year BBQ's do sometimes have alcohol served, such as champagne or mulled wine. If you don’t want to participate there is no pressure to drink

 
What is the cost of ResX events?
Most ResX events are free for residents. On rare occasions, for off-campus events (e.g., "live like a local" events), we may ask you to travel to a location and cover your own bus or tram fare. It's worth it though, trust us.
 
What is ResX, are you a society?

ResX is a dedicated team that works within the halls to provide wellbeing, pastoral, and social support to our students. We run free events every week across our halls for all residents.Why not take a look at our events schedule or our Instagram to see what life at Nottingham looks like. 

 

 
What services does ResX not provide?

ResX does not handle queires about catering, maintenance, keys, housekeeping, lock-outs, transfers, internet support, or smart TV setup.

You can contact the following departments directly to get answers to the above.

 
What are the expectations for living in halls?

In Halls you should follow the Student Code of Conduct (Non-Academic).

You can also find advice for living in halls in our Guide to Living in Halls.

 
What should I do in my first week in halls?

In your first week, you should aim to get to know your Officer and RAs (Resident Assistants).

We also encourage you to follow us on Instagram, attend an event, and complete your mandatory security and hall training.

 
What if I require accessible accommodation or further support?

If you require any accessible accommodation or additional support during your time in halls, please contact us prior to your arrival so we can ensure the necessary support is in place.

 
 

 

We hope this will help answer your query, however, if you cannot find the answer to your question, please contact us.