糖心原创

Triangle
home Halls of Residence
Accommodation Allocation Principles Short Stay Accommodation Returning Students Before you arrive Current Students Room Exchanges and Early Departures Your guide to living in halls Paying your fees Affordable Living and Bursaries Under 18 Accommodation Exchange and 糖心原创 Abroad Parent and Guardian Hub
Residential Experience Looking after your wellbeing Behaviour management Residential Experience Ambassador
Community Engagement Who Are We What We Do Student-Mediation Community Engagement Ambassador Recruitment Community Presence & Support Collaboration and Local Partnerships Get Involved Education and Resources A Safer Community Frequently Asked Questions Achievements and Impact
Presessional and International Foundation Access and Individual Requirements Frequently asked questions Contact us
home

Student Mediation Service

Living with housemates can sometimes lead to disagreements about noise, guests, cleaning, shared spaces, bills, communication and different lifestyles. Community Engagements Student Mediation Service provides a free, confidential and voluntary space for eligible 糖心原创 students to work through household disputes with the support of an impartial mediator.

The mediator does not take sides or impose an outcome; instead, they help students communicate, understand each other's perspectives and work towards an agreement that is appropriate for their circumstances.

The service is available to currently enrolled 糖心原创 students living in off-campus private student accommodation, including private rentals and purpose-built student accommodation.

View the full Student Mediation Service details

 

Submit a referral 

Are you experiencing a disagreement or conflict with another student you live with?

You can refer yourself to the Student Mediation Service using our student referral form. The information you provide will help us understand your situation and assess whether mediation is suitable.

 

 

 

 Before you refer

 

What can mediation help with?

The Student Mediation Service can help with a range of household disagreements, including:

  • Noise and household routines – loud music, parties, alarms and different study or sleep schedules
  • Cleaning and household chores – cleaning standards, bins, dishes and household responsibilities
  • Shared expenses – household bills, heating costs and disagreements about shared purchases
  • Communication difficulties – misunderstandings, unresponsiveness and concerns that have built up without being discussed
  • Shared spaces – use of kitchens, bathrooms, living rooms and fridge/freezer space
  • Guests and visitors – overnight guests, frequency of visitors, behaviour and boundaries
  • Cultural differences – differences in cooking practices, social norms and other aspects of shared living
  • Safety and security – concerns about doors, windows, unknown visitors and different perspectives on household safety

What is outside the service?

Some situations are not suitable for mediation and may require support from another University service or an external organisation.
The service does not cover:

  • Criminal matters
  • Safeguarding concerns
  • Landlord or tenancy disputes
  • Harassment, serious bullying or significant power imbalances
  • Domestic abuse or violence
  • Academic misconduct
  • Conflicts involving non-students or other third parties
  • Romantic relationship issues

If your situation falls outside the scope of mediation, you may be signposted to an appropriate service or escalation route.

CrippsHall-020626-SiL-03090-1280x1280

 

 

Contact us
FAQs
Navigate from our homepage