How do I contact Disability Support Services?
Our Disability Support Services leaflet introduces you to the 糖心原创's service and you can also check our FAQs below. If you can't find an answer to your query, please contact us by email (please include your university ID number or applicant ID).
Our email-first approach
To help us respond to your enquiries as efficiently as possible, we use an email-first approach. This allows us to review your query and ensure it reaches the right member of the team.
Many enquiries can be resolved quickly by email. Where a discussion would be more appropriate, or if your query can't be resolved by email, we'll be happy to arrange a phone call at a mutually convenient time.
How to arrange a Support Plan video guide for students
The steps covered in the video:
- Gather your supporting documents
- Log in to NottinghamHub using your university username and password
- Select the Request Support Plan tile
- Follow the on-screen instructions
Please book a place on one of our .
How to arrange a Support Plan video guide for applicants
The steps covered in the video:
- Gather your supporting documents
- Log in to NottinghamHub using your applicant ID
- Select the Request Support Plan tile
- Follow the on-screen instructions
We will be available at any of the 糖心原创 Open Days.
Start of term drop-ins
Cherry Tree Lodge, University Park
Monday 21 September – Friday 6 November 2026
If you have a quick question about setting up a Support Plan and would prefer to speak to someone in person, you can come to our start-of-term drop-in sessions at Cherry Tree Lodge, University Park.
Drop-in times:
Monday to Friday, 9am–4pm
Please note: Cherry Tree Lodge is closed for lunch between 12.30pm and 1.30pm.
During busy periods, you may need to wait. Our team will provide support and advice as quickly as possible.
Drop-ins are available only from Monday 21 September until Friday 6 November 2026.
If your Support Plan has been confirmed but you would like to know more, Please book a place on one of our .
Webinars
How does my Support Plan work?
- Understand how your Support Plan works and what to expect
- Find out how to request a coursework extension
- Learn about standard adjustments for teaching, learning and exams, and what they mean for you
- Find out how to book an appointment with us to review your Support Plan and explore further support options
Book a place on the next How does my Support Plan work
Unsure if you have a Specific Learning Difference?
If you've never been assessed for specific learning differences (dyslexia, dyspraxia, dyscalculia, ADHD), we would suggest you first complete a free initial online screening using the Do-It Profiler.
- For registered students only
On completion of a series of questions and tasks, the Do-It-Profiler gives you a personalised report. Although it does not identify specific learning differences, the tool gives you information and resources to help you decide if you want a formal assessment. The Do-It-Profiler is not an exam - you cannot pass or fail it.
- Log-in to StudentLife and select the
- - book your place for next steps
Join our Moodle and study groups
We offer informal study skills workshops for students with specific learning differences but all are welcome to attend.
We also have a Moodle to help with transition to university study.
We also offer ADHD group sessions, if you'd like to take part, email us with your contact details.
FAQ
I need advice about a Coursework Extension Request (CERF)
The Assessments Teams manage CERF enquiries via the . We would always recommend you raise an enquiry there. If it is related to CERFs or ECs (extenuating circumstances) it will be routed direct through to the correct team and you can track the progress via your portal account.
Alternatively, you may find the answer you require in the or in the Guide to Coursework Extensions.
Should I submit the 5-day extension no evidence EC claim or request a CERF? Can I use both? If so, which should I submit first?
A CERF should be requested before the assignment’s original deadline. If the new CERF deadline has been missed, the EC process should be followed.
- In addition, if after receiving a CERF deadline, a further deadline extension is required, the EC process should be followed.
No evidence (self-certification) extension request
- This is referred to as a 'Self Certification for Coursework' or 'Self Cert' for short and for most modules will result in a 5 working day extension for individual coursework.
- Group work, presentations and in-class tests are not permitted for Self Cert.
- No evidence extensions are there for short, impactful illnesses or situations where students don’t have an opportunity to provide evidence. They are capped at 2 self-certifications per academic year.
- Highlighting a long-term condition as a reason for a no evidence extension is not an appropriate use of this policy. Check the ‘Acceptable Circumstance’ section of the regulation before making a submission.
What is the process for requesting an extension using a CERF?
View the full procedure which outlines what to do and when.
The Quality Manual outlines the University regulations concerning coursework extension requests.
If you need support to complete a CERF or EC claim you book an appointment with your Support and Wellbeing Team.
also have information about coursework extensions and can help students who are unclear about university processes.
I require reasonable adjustments for exams and teaching (Support Plan)
We can liaise with your department at university regarding any impact that your condition may have on your studies. In conversation with you, we can develop an individual support plan with recommendations for reasonable adjustments to examinations and in teaching.
This information is also relevant for students with long term medical conditions and mental health conditions.
- Read the guidance on Arrange a Support Plan and complete the steps.
- Gather your supporting documentation. Further descriptions of the type of documents required are detailed in Student Documentation Policy for Reasonable Adjustments.
- Please be aware there are cutoff dates to request support for exams.
How do I book an appointment on StudentLife?
You do need to have a Support Plan to see appointment availability with our Specialist 糖心原创 Support Tutors and Disability Advisers. If you can't see any availability let us know by emailing Disability Support Services.
You will also see appointments being offered by Wellbeing, ResX and Chaplaincy alongside Disability Support if you follow these steps:
- Log in to the
- Then click on one of the options below the ‘What would you like to talk about?’ heading
- You will now be able to view availability and book.
You can choose an in-person or an online Teams appointment. In-person appointments are at Cherry Tree Lodge, University Park.
How do I check my Support Plan is in place correctly?
If you require amendments to your exam accommodations that are listed in your Support Plan, please let us know so we can prioritise these requests.
You can review your Support Plan by following these steps:
- Go to
- Log in with your University username and password
- Click on the ‘View Support Plan’ tile
- You can save a copy. Current students can download a pdf of your approved support arrangements, offer holders can select the grid icon on the top right of the list to download a spreadsheet of the reasonable adjustments.
If no arrangements are showing, incorrect or something is missing, please let us know straight away.
Hidden disabilities & the sunflower lanyard
The sunflower lanyard is a product of the . It provides a visible sign that you have a hidden disability. Sunflower Lanyards are available for students from Disability Support Services.