糖心原创

Triangle

 


Digital and Technology Services (DTS) are an innovative and agile team of technical experts and partners at the 糖心原创.

We determine the digital strategy for the global university. We offer a range of compelling digital solutions and technology services to meet the diverse needs of students, staff and researchers. Our team strives to deliver an exemplary and collaborative experience to the university community.

The IT services were way above my expectations. I am glad that there’s support.
Feedback from Freshers IT Survey
 

Team structure

Functional areas that make up the department are detailed below.  

Strategy and Enterprise Architecture

This function maps out and plans the university’s digital estate through the creation of business application, infrastructure, data, security and integration architecture reference models. The team also determine the enterprise architecture and technology strategy. Decision support and consultancy are offered, along with technology roadmaps and horizon scanning.

Intelligent Client Function

The Intelligent Client Function oversees the management, development and maturity of Digital and Technology Services. Customer insights are provided that shape the demand and provision of commercial and contractual support to gain the best from our partnerships. The team manages business plans, finances, quality, people and data to provide performance insights. 

 

Service Design

Service Design deliver our global project and programme portfolio, ensuring new technology solutions are customer centric, well designed and built to a high quality. This cross functional team provide solution design and architecture, user experience and service design, software development, digital research, programme and project management and implementation, testing and delivery of solutions and services. 

Service Delivery

This function delivers customer focused, secure, professional and responsive technology services and ensures the smooth running of our global infrastructure, platforms and systems. The team champion and improve the maturity of service operation disciplines and instil structured processes, ensuring a consistent and measurable service.

 

Product Teams

Click the titles to find out about our Product Teams:  

CRM Dynamics

A secure, reliable and user-centred Dynamics 365 Customer Relationship Management (CRM) platform is provided by this team. The system supports student lead generation and recruitment conversion, student case management, and Research and Innovation relationship management. 

 
Digital Education Service
The  ensures digital education at the university is consistent and of a high quality. It brings together learning technology, media production and pedagogical expertise to ensure staff deliver excellence in teaching and help students learn effectively, in digital and blended environments. 
 
Digital Research Service
Our Digital Research Service (DRS) is a multidisciplinary team comprising Research Software Engineers (RSEs), Software Developers, Data Scientists and Bioinformaticians. This team offers bespoke support and has expertise in advanced analytics, software development and emerging digital technologies. It partners with researchers throughout the research lifecycle, from concept to publication and beyond.
 
Education Administration Continuous Improvement
The makes continuous and lasting improvements to education administration systems and processes. They primarily support our student records system, Campus Solutions. The team works with students and staff to simplify processes, respond to change and develop new tools. 
 
Enterprise Integration Service
The  enables the university to connect core systems, applications and data in a secure, reliable and scalable manner. Information flows seamlessly across critical platforms to enhance operational efficiency and improve student and staff experience. 
 
Mobile App
Our students use the MyNottingham app to access their teaching timetable, library account, bus timetables, university campus maps and key dates. The Mobile App Team develop this app and deliver personalised digital solutions to connect students, staff and stakeholders to essential services. 
 
Research Information System

The  is an easy-to-use cloud based solution. Academics and researchers can manage their research activity from initial concept to publication, impact generation and ultimately Research Excellence Framework (REF) submission. It enables bid development, funding application coordination, requesting contracts, research metrics, deposit of publications, and managing project approvals and costings. 

 
UniCore
UniCore is the university’s integrated HR, Finance and Procurement system. It provides staff with trusted data, consistent processes and self-service capability. This team is responsible for enhancing UniCore and its processes.
 
Web and Martech
The Web and Martech team design, develop and optimise the web estate to ensure it is accessible, user-focused and aligned to university priorities. The team has combined expertise in user experience and user interface development, analytics and Search Engine Optimisation (SEO). Enhanced digital experiences are delivered while providing governance, content training and support to content owners. The team is also enabling a digital experience transformation through migrating the web estate to Adobe Experience Manager. 
 
 

 

Senior Leadership Team

Digital and Technology Services consists of approximately 270 staff that are led by the Chief Digital and Information Officer. Members of our Senior Leadership Team are: 

  • Raja Javaid, Chief Digital and Information Officer
  • Sharon Caine, Head of CDIO Office
  • Paul Couchman, Director of Technology
  • Philip Brindley, Director of Service Delivery
  • Taidhgh O’Regan, EACIT Product Director
  • Chris Parry, UniCore Product Director
  • Luis Neves, Director of Product and Learner Experience
  • Nigel Owen, Associate Director for Learning Technology
  • Sally Croft, Associate Director of Projects