Complaint forms
The university provides an optional level 1 complaint form which can be downloaded below. You don't have to use this to make a level 1 complaint - you can raise your complaint directly with the relevant school/department or service.
If your complaint is about industrial action, in line with the Student Complaints Code of Practice: Industrial action, 2025-26, you should not raise a level 1 complaint. Instead, please submit a level 2 complaint using the link below.
To make a level 3 complaint, use the link provided in your level 2 complaint outcome.
Service standards
Level 1 complaints will normally get a response within 30 working days of receipt. If this is not possible, the staff member investigating your complaint will get in touch to provide an explanation for the delay and to issue an alternative timescale.
Level 2 and level 3 complaints are acknowledged within 5 working days of submission.
For level 2 complaints, a response is normally sent within 30 working days of receipt (60 working days for industrial action complaints). If this is not possible, the staff member investigating your complaint will get in touch to provide an explanation for the delay and to issue an alternative timescale.
For level 3 complaints, a response is normally sent within 20 working days of receipt of the level 3 complaint. If this is not possible, the staff member investigating your complaint will get in touch to provide an explanation for the delay and to issue an alternative timescale.