To ensure compliance with the ‘’ the following precautions must be taken in respect of any refund requested: every effort MUST be made to issue a refund of any payment to the University using the same payment method and to the original payer.
Following a payment by credit/debit card or bank transfer, refunds must only be made using the same method to the same credit/debit card or bank account. In the event of an attempted refund payment being rejected or not possible, the reason should be checked prior to accepting alternative details (for students accounts this will be in the student’s name only, we’re unable to process refunds to a third party).
In the case of an overpayment, ensure the reason for overpayment is legitimate. Refunds must be made ensuring compliance with University Policies.
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